Terms & Conditions
Welcome to the Siddhalepa website and we hope you enjoyed your visit to Siddhalepa.com (the “Site”). To ensure that all visitors (You) to the Site have a great experience we have introduced these terms and conditions so that we (we and you) have a perfect understanding of our journey together on the site.
Throughout the site, the references to “we”, “us” and “our” refer to Siddhalepa Group or Hettigoda Industries Pvt. Ltd. We communicate through this website, including all information, tools and services available from this site to you, the user, on condition that you accept all terms, conditions, policies and notices stated in our website. By visiting our site and/ or purchasing something from us, you agree to these terms which apply to all users of the site, including browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is the responsibility of the user to check this site from time to time for changes.
Our products should not be used for any illegal or unauthorized purpose nor in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
We reserve the right to refuse service to anyone for any reason at any time.
Changes to prices
Prices of Siddhalepa products are subject to change without prior notice.
We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of our products.
Colours and designs
We have done our best to accurately display the colors and images of our products online. However due to the differences in screen resolution, actual colors may vary on your screen and are not considered a defect or misrepresentation of an item.
Images of people, places and/or products posted on this website are either the property of Siddhalepa , or are used by us with the express permission. Unless otherwise stated , all content of this website, including images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Siddhalepa and is protected by Sri Lankan and international copyright laws
While maintaining your complete privacy online, the Siddhalepa Group may from time to time use personal information to inform customers by letter, phone or fax including automatic dialling, email or other electronic means, about products and services which may be of interest to you.
While ensuring the privacy of our website visitors, this policy describes the manner in which we treat your personal information. By visiting our Site, you accept the practices described in this Policy and our Terms and Conditions.
Personal information will be used to:
- Administer the website
- Improve browsing experience by personalizing the website
- Enable use of the services offered on the website
- Send goods purchased via the website
- Send statements, invoices and collect payments
- Send email notifications on request
- Deal with enquiries and complaints made by or about you relating to the website
In addition, your personal information may be disclosed:
- If we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Security of personal information
Technical and organisational precautions are made to prevent the loss, misuse or alteration of your personal information. Since data transmission over the internet is insecure, we cannot guarantee the security of data sent over the internet.
Please keep your password and user details confidential. We will not ask you for your password except when you log in to the website.
Third party websites
The website may contain links to other websites. If so, we do not accept responsibility for the privacy policies or practices of third party websitesUpdating Information
Please keep us informed of any changes or updates to your personal information supplied to us.
DELIVERY & RETURNS POLICY
Siddhalepa delivers to all countries worldwide and attempts to carry out the fastest and safest possible delivery of our products. We maintain a no returns and no refunds policy for all deliveries. Please read carefully the following terms and conditions binding delivery of our products. By reading and accepting our delivery policy, you accept our policy regulations. The Siddhalepa Group is not liable for any damages or court actions.
All prices include delivery charges. There are no hidden charges or conditions. Delivery time for products varies according to destination time. Orders will be processed on all working days and Saturdays.
In the event a shipment is damaged or subject to pilferage in transit, the maximum liability applicable will be US$ 100.00 per shipment. We are not liable for any consequential losses.
Special insurance cover is obtainable to cover high value consignments.
A range of packaging material is on offer to suit the varying volume demands. These will be provided to you as per the requirement.
Specialised packaging can be arranged for fragile shipments, and charges will be debited to your account (as per the original amount quoted by our packaging supply.)
Track and Trace Facilities
We maintain global track and trace support of shipments for the entire distribution chain until final delivery to the customer. As such, customers can obtain shipment status from any coordinator worldwide anytime of day.